Dear Present and Future Clients,

At Honest Flow, we are running a professional and ethical business that involves a lot of effort and time to prepare and coordinate. Therefore, to ensure your commitment to our services and that no one's time is wasted in the process, we kindly ask that you adhere to our Payment and Booking Terms & Conditions, plus Cancellation Policy. Please read the below guidelines carefully and feel free to reach out if you have any concerns or questions. In addition, have peace of mind knowing that our business is insured with both professional indemnity and public liability insurance. Thank you for your utmost respect and conscious understanding. :)

With Immense Gratitude,

Team Honest Flow (AKA Tayo) :)

Payment and Booking T&Cs

Please kindly note that full upfront payment of the reserved service will be required to officially secure your booking. If payment for the service is not received before your appointment, your session will not be scheduled at your requested date/time. Note: If you are are 'walk-in' client, yes, you can make payment on the day during our session together. We thank you for your kind and conscious understanding.

We accept payments via direct bank transfer or PayID via email. We also accept card/EFTPOS payments on the day (for in-person appointments), but please kindly note that these will incur an additional 1.6% surcharge. We accept Visa, Mastercard, AMEX, Apple Pay, and Google Pay. Unfortunately, we do not accept cash payments. Thank you for your cooperation and understanding.

Cancellation Policy

Your appointment and well-being are very important to us. We understand that sometimes, things happen and unexpected delays can occur and so, we are happy to reschedule your session without charging additional fees. However, if you need to cancel your appointment entirely, we respectfully request at least 2 days (48 hours) notice from the time of your scheduled session, otherwise we reserve the right to charge a cancellation fee.

Our Policy:

Any cancellation made less than 2 days (48 hours) will result in a cancellation fee of $15.00 AUD and will be taken from the full payment amount received. Note: we will respectfully return the remaining *amount to your nominated bank account via direct bank transfer/PayID (*excludes any bank transfer fees or credit card surcharges).

If you are more than 20 minutes late for your service, please understand that we may not be able to accommodate your session. In this case, the same cancellation fee of $15.00 AUD will apply. We will do our very best to reschedule your service for another time that is convenient to you.

In the event of a true, unavoidable emergency, all or part of your cancellation fee may be applied to future services, and this will be at our discretion.

Cancellations made 2 days (48 hours) in advance of the scheduled appointment/session date will receive a *100% refund (*excluding any bank transfer fees or credit card surcharges).
IMPORATANT NOTE: this EXCLUDES Soul Blueprint Readings due to fact that extensive preparation is usually done before your appointment. In this scenario, we reserve the right to hold onto the full amount and we will suggest that you reschedule your session. Unfortunately, we cannot refund you for this session. If you choose not to go ahead with the appointment, we reserve the right to hold onto the full amount paid.

We reserve the right to keep 100% of payment for NO-SHOWS where NO NOTICE was provided whatsoever, or where we were INFORMED AFTER the scheduled session was meant to take place. Please understand that a great amount of preparation is required for your appointments and so, we respectfully reserve the right to charge you for the effort and time involved in the coordination of your session (and also waiting around for you to show up on the day).

Thank you for your cooperation and understanding. :)

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